Application deadline: June 22, 2026
About the Role
The Visitor Experience & Services Manager is responsible for the scheduling, oversight and management of most public-facing aspects of the Gibson's operations including the Volunteer Team, Welcome Desks, Shop, and internal SFU and external events and space bookings to ensure that each museum visitor's experience is a positive one, reflecting the Gibson's ethos as a welcoming and inclusive space for all.
Core competencies for this position include: effective and clear communication (including actively listening, accurately reading non-verbal communication and successfully conveying information, thoughts and ideas with impact and influence); respectful and inclusive (contributing to a welcoming and inclusive university by valuing diversity and being open, compassionate and respectful); build relationships and work together (intentional about building and maintaining strong, positive and effective relationships, teams, collaborations).
Qualifications
Bachelor's degree in Customer service, Hospitality, Event Production, Leadership / Supervision, Facility Management, or Museum Studies, with minimum five years of progressively responsible experience in customer service, education, or facility management, or an equivalent combination of education, training and experience.
- Excellent communication skills (both written and verbal).
- Proven analytical and problem-solving skills.
- Excellent organizational skills, self-motivated and detail oriented.
- Ability to supervise and manage multidisciplinary staff, and to build a culture focused on delivering exceptional visitor experience.
- Must be available to work during non-regular business hours, including evenings and weekends.
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Administrative & Professional Staff Association (APSA):
- An additional 7% pay in lieu of benefits & 8% vacation pay
- Employer paid extended health & dental plans
- Professional development funds (minimum contract period of 1 year)
Additional Information
The assignment end date is February 18, 2028.
Please include your cover letter and resume in one attachment.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.